We have extended our return and exchange period, so you have extra time.

Orders placed from 1 November 2026 can be returned for free for a gift card or exchanged up to and including 14 January 2027.

If you would like a refund, our standard return and exchange terms still apply.

All orders are covered by our standard 14-day return policy. The return period starts on the day you received your order.

We only accept your return if the following conditions are met:

• The returned items appear as new
• The 14-day return period has not expired
• The returned items are properly packed
• The items have not been exposed to perfume, makeup or smoke
• Hang tags and labels have not been removed or damaged

Returns must be created via our return portal before the 14 days have passed.

1. Create your return via our return portal.
2. Pack the items in the packaging they were delivered in.
3. Print the return label you received.
4. Attach the return label to your parcel.
5. Drop off the parcel at a GLS ParcelShop.

Yes. We offer free exchanges if you bought the wrong size or simply want to swap for something else. For exchanges, the return period is 30 days.

You create your exchange via our return portal.

We cover the cost of one exchange per order.

Yes. If you choose a refund as store credit, return shipping is free and the return period is 30 days.

You choose this at the end of the return portal by selecting 'store credit' as your refund method.

Yes. All online purchases can be exchanged and returned in our physical stores. The same return policy applies as for online returns.

Items bought in our physical stores can also be returned for a gift card or exchanged online. In that case, please contact our customer service at support@skagen-clothing.dk.

Yes. Then send your return parcel to:

Skagen Clothing ApS
Bjørnholms Allé 20
8260 Viby J, Denmark

Important: Only send to this address. If the parcel is sent to a parcel shop, your return cannot be processed and you will not receive your money.

We recommend sending with track and trace so the parcel can be tracked until it is delivered. Please also include your order number in the parcel.

When returning an order you have previously exchanged, use the same order number.

Your exchange is sent once we have processed your return parcel. This happens within 1-3 business days after the parcel has been dropped off. You will receive a confirmation email as soon as your exchange has been packed and sent with the chosen delivery partner.

It can take up to 6 days from when a return parcel arrives with us until it is processed. Please note that processing times may be longer around public holidays.

If your exchange or return has not been processed within 14 days of arriving at our address, please let us know at support@skagen-clothing.dk.

No. You cannot cancel by simply refusing to accept the parcel without also giving us clear notice.

Unfortunately not, as our system does not support it. You would therefore only be refunded for one of the orders.

If you want to save on return shipping, you can instead choose an exchange for another item or a return for store credit.

It can, if the conditions for the discount are no longer met after the return.

Example: You used a discount code that only applies when buying exactly two pairs of linen trousers at a combined discount price. If you return one pair, the remaining pair will be priced individually, which may result in a higher price.